Shipping Policy

Shipping times do not include processing time. Please allow 3-5 business days for orders to be processed, but posting Monday to Saturday to get your order there as quick as possible. Please contact as as soon as possible if you need to cancel or change your order to catch us before we send the order to you.

​

DOMESTIC SHIPPING

Royal Mail 24h (1-2 Workings days  - (excluding processing time) 

Royal Mail 2nd Class (2-5 working days - (Excluding processing time)

​

INTERNATIONAL SHIPPING.

Delivery to Europe : 1-2 Weeks.

USA and Canada: 2-12 Weeks.

Australia: 2-12 Weeks.

If unsure or don't see an option for your country, please message us!

​

The above delivery timescales can be affected by Bank Holidays, seasonal backlogs, world pandemics, etc.

 *In normal circumstances, orders will be packed and processed in 3-5 working days (Monday to Saturday). Processing time does not include delivery time. 

​

DOMESTIC SHIPPING: (Unless stated as free delivery or delivery included)

Royal Mail 24h: £3.39

Royal Mail 2nd Class: £4.50

​

INTERNATIONAL SHIPPING: (Unless stated as free delivery or delivery included)

International Economy Delivery (Europe): £12

International Economy Delivery (Outside Europe): £17

​

If unsure or don't see an option for your country, please message us!

​

*Please Note -Room Of Magic Room is not responsible for any Import Duties*

​

We pack all our items as securely as possible and expect them to reach you in perfect condition. We inspect all items before dispatch. However, if something arrives damaged, please email us at: roomofmagicmoon@gmail.com or via the ‘contact us’ link and allow us to investigate.

​

As a lot of our parcels are sent signed for or won't fit through a letter box, you must have somewhere safe and secure for them to be left, or you may end up needing to collect them from your local depot or having to book a date for coutlier to attempt to deliver your parcel again.

​

If your order is returned to us due to it not being collected, or a re-delivery not being booked, (after they have attempted delivery) we cannot pay for delivery a second time. You may request a refund instead of having the parcel sent out a second time. But again, please contact us with any problems or further help.

​

It is your responsibility to check that name and address details you have provided are accurate.